Medallion Depot is committed to providing you with superior customer service and professional products carefully delivered to your home or business. We want you to be confident with each and every order you make with us and we are here to make sure you are satisfied from the moment you start browsing our site to the moment you receive and install your products. Feel free to contact us with any questions regarding our tile medallions.
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About Our Medallions:
Frequently Asked Questions
How long does it take to receive my order?
Medallions are built-to-order and require approximately 2-3 weeks for delivery.
Do you carry any items in stock?
All medallions are built-to-order and require approximately 2-3 weeks for delivery. Occasionally we have in overstock items on our web site under “in-stock specials” at reduced prices.
Can I order a custom design?
Yes, we are happy to quote custom designs or custom sizes. The price is based on the time needed to draw the design and to manufacture the design as well as the material specified. We will give you a quote based on a drawing or photo. If you'd like to make a modification to our existing models, please print the image, mark your changes and fax it to 505-884-1871.
Is there a sales tax?
All products being shipped to New Mexico are subject to sales tax unless you provide us with a non-taxable transaction certificate.
How thick are your medallions?
Natural stone (marble, granite, travertine, and limestone) medallions are cut from 3/8" thick tiles resulting in a completed medallion that is also3/8" thick. These thicknesses are standard thickness for most natural stone field tiles making our medallions easy to match with surrounding floor.
Are your medallions difficult to install?
Installing our medallions is as easy as installing floor tiles. The same floor preparations required for installing a marble, granite, porcelain,or ceramic floor are required for installing our medallions. Our medallions ship to you in easy to handle sections. Simply apply the floor adhesive, and then set the sections in place to complete the medallion.
Why ship in sections?
We ship our medallions in sections both for ease of shipping and for ease of handling during installation. Once installed, it is impossible to tell it was shipped in sections.
How are the pre-assembled sections held together?
The natural stone sections that compose your medallion are held together on the backside with adhesive and flexible fiberglass mesh. The purpose of this adhesive is only to hold the shapes together prior to installation. The floor adhesive used during installation provides the structural bond to the floor.
Are your medallions pre-grouted?
No. There is no grout in the space between the natural stone shapes in our medallions. Once installed, you can apply any color of grout you wish. Using the same colored grout that is used in the surrounding floor tiles allows the medallion to integrate smoothly into the rest of the floor. Note that all medallion images on this website show our medallions with a gray colored grout.
How wide are the medallion grout joints?
All of our medallions have a grout spacing of approximately 1/8" between shapes.
Are the medallions sealed?
No. We do not seal our medallions but we recommend that you seal your medallion after installation.
What credit cards do you accept?
We accept Master Card, Visa, Discover and American Express. You can also pay by check.
What sort of maintenance is required?
Maintenance required for our medallions is the same as maintenance required for the material your medallion is created from. This includes routine wiping down with a damp cloth to keep clean off any debris that may scratch the surface. As with most marble and granite floors, they can be re-polished if the surface becomes dulled or scratched.
How are medallions shipped?
Medallions ship via freight company. Costs vary depending on size. For costs of freight shipments, shipping outside the continental US or for express delivery, please contact Medallion Depot.
What if a piece is broken during shipment?
It is rare that is piece is broken during shipment; however, if there is damage we will immediately replace the broken piece. Simply let us know which piece is damaged and we will ship you a replacement piece as soon as possible.
What if a piece is broken during installation?
If a piece is broken during installation, let us know which piece is damaged and we will ship you a replacement piece as soon as possible. If the piece is damaged while it has already been set in the floor adhesive, it is best to wait for the floor adhesive to dry, and then chisel out the damaged piece. With the damaged piece removed, you can install the replacement piece.
What if I don't like the medallion once I receive it?
If you are unsatisfied with your medallion for any reason, you can return it provided the following conditions are met:
1. The medallion must be returned within 7 days.
2. The medallion must be packaged properly.
3. The customer pays all shipping fees.
4. Custom medallions cannot be returned without prior approval.
Why do you need to know the grout spacing of the surround tiles?
The grout spacing of the tiles does slightly affect the radius of the cuts applied.